Terms and Conditions

Terms of Use of the E-shop TA PANDA 1.

GENERAL

The use of electronic pages and services www.tapanda1.gr from the visitor, implies full agreement to the following terms and conditions of use, which shall apply to all content, contained on the website. Therefore, the visitor must carefully read these terms before using the services of the website and if you do not agree, you should not make use of the services and the content. The visitor is advised to check the content of the conditions of use for any changes. The continued use of www.tapanda1.gr even after the changes in the unconditional means, on the part of the visitor's acceptance of these terms.

1. GENERAL TERMS

The website www.tapanda1.gr είναι το επίσημο ηλεκτρονικό κατάστημα του καταστήματος TA PANDA 1 με ΑΦΜ 118420294, ΔΟΥ Κοζάνης, με δραστηριότητα την «ΛΙΑΝΙΚΟ ΕΜΠΟΡΙΟ ΟΙΚΙΑΚΩΝ ΕΙΔΩΝ ΑΠΟ ΓΥΑΛΙ, ΚΡΥΣΤΑΛΛΟ ΚΑΙ ΠΟΡΣΕΛΑΝΗ». Η έδρα της εταιρείας βρίσκεται στη Κοζάνη (Μ. ΑΛΕΞΑΝΔΡΟΥ 40 ΤΚ:50100 ΚΟΖΑΝΗ, τηλ. 693 693 2496e-mail: one.mpill@gmail.com).

2. INTELLECTUAL PROPERTY

Intellectual Property Rights

All site design, text, graphics, the selection and arrangements thereof, are the intellectual property of “TA PANDA 1” and protected by the relevant provisions of Greek law, european law and international conventions.

3. PRIVACY POLICY

1. Legal Basis of Processing, Updating, and Updating Data

• Performance of a contract: in Order to achieve the purposes of this convention, i.e. the customer can complete their orders at the www.tapanda1.gr is necessary for the processing of personal data provided by the customer when registering the order in the form of registration of the order and the recording of transactions. The purpose of this basic processing of the data is the end of that particular order, communication with the client, and the sending of information messages relating to the processing of the order, the provision of clarifications relating to the order and, in general, the information on purchases you have made, the delivery of your order at the customer's choice, confirmation and identification of the client in any case necessary, and the update for the existing stock in the www.tapanda1.gr. This information may include information on products or/and distance or/and competitions, the communication for the conduct of ερευνώνγια the improvement of the products and services provided to its members as well as other promotions and service for similar purposes.
• Legitimate interests: Some form of processing of personal data is necessary for the improvement of the services of the TA PANDA 1 (processing of statistical and non-identifiable data), the identification effort of fraud or misuse by the state as well as to safeguard the legitimate interests of the TA PANDA 1.

1. The personal data of the customer will be preserved in the archives of the TA PANDA 1 for thirty (30) days from the completion and delivery of this order, and the processing relates solely to the performance of the contract of sale from a distance. The data, however, demonstrate the realization of the transaction will be retained for tax purposes (billing document).
2. Type Of Personal Data

In particular, the personal data that you will need to provide each client in order to perform any transaction through the online store (www.tapanda1.gr), and to place orders for products in the store are the following:

• the full name of the
• the shipping address of the product
• the billing address of the order (if different from shipping address)
• the billing details (in case you chosen payment by invoice)
• the number of a contact phone
• the e-mail address (e-mail) to the customer.

The type of personal data processed, the TA PANDA 1 per order processing is the following:

1. For the performance of the contract (for, i.e., the customer can complete their orders at the www.tapanda1.gr):

• full name
• the shipping address of the product
• the billing address of the order (if different from shipping address)
• the billing details (in case you chosen payment by invoice)
• the number of a contact phone
• the e-mail address (e-mail) of the user/client
• products purchased
• order history

The user is informed that the provision of such obligatory personal data as well as transaction data is necessary and is a prerequisite for the proper execution of the contract order and delivery of products and services. For this reason, it is not required the consent of the customer for this particular treatment.

2. In case you are prompted to product delivery to a third person other than the user, the latter acknowledges that you have full responsibility for the update and the full consent of the person, which it defines as a recipient, for the notification of personal data in the store TA PANDA 1 for the purpose and only the delivery on it, related products and shall assume full responsibility for any claims of that person, against the TA PANDA 1.

Credit card information is not stored in the storage media of the company during the transaction but are recorded directly in the safe environment of the partner bank that has taken the clearance of the card.

4. The client is also informed that for the communication of the TA PANDA 1, with that, in the context of article 11, par. 3 of n. 3471/2006, processes the contact information that he has stated. Also, when sent through SMS/viber/email etc to the client updates about changes to the terms of use of the www.tapanda1.gr with a hyperlink (link), it is possible to record the IP address of the electronic device (mobile, tablet, computer, etc.) for the proof that the state has received the update.
5. Recipients of data: the data which are necessary for the service of each of the above purposes of processing and in the context of the responsibilities of each recipient, the recipients of the data of the customer may be:

1. The tax etc supervisory authorities in the event of the control
2. External partners that provide internet services, storage and order management, call center services, courier service or group mission, products, services, product installation, and data analysis services sales, internet service providers and e-commerce and over the phone customer service centers with whom we collaborates TA PANDA 1 and which are subject to the specific strict conditions for the processing of personal data that have been agreed with the TA PANDA 1 as a controller.

During the entry of personal data of the customer, the employees and agents of the TA PANDA 1 fully comply with the provisions of the European General Regulation 2016/679 on Data Protection, as well as with the applicable Greek legislation and case-law on the protection of personal data. TA PANDA 1 requires employees, the maintainers of the site, and third party partners to take all necessary technical and organizational measures (including appropriate policies and procedures in order to prevent the disclosure of personal customer data, which are processed and have and shall apply procedures for the management and processing of personal data in a way which is legal and protected in accordance with the ΓΚΠΔ.).

4. Rights of data subject: Any client, as data subject may at any time exercise the rights, as provided for in the General Regulation on the Protection of Personal Data 679/2016 E.E. and in particular articles 12 to 23, and the national legislation, and in particular:

1. the right to information and access to the data processed by the TA PANDA 1
2. the right to the restriction of the processing of the data,
3. the right of correction or deletion of part or all (right to be forgotten) of the personal data,
4. the right to object, i.e. to object to the processing of their personal data, and
5. the right to portability of the data.

The above rights of the state can be exercised as follows:

The right of portability of personal data, the TA PANDA 1 provides its customers the opportunity of www.tapanda1.gr to receive their personal data or/and to transmit them to another controller in the format indicated by the competent supervisory authority, by submitting a relevant request to the email address one.mpill@gmail.com.

7. Obligation of Transparency: For any information about the data and the processing and protection of the client may be addressed to the Data Protection Officer of the TA PANDA 1 (Data Protection Officer) email one.mpill@gmail.com and the telephone line 6936932496 and if you don't consider that is met by the response shall be informed that he has a right of appeal to the competent supervisory authority (Authority for the Protection of Personal Data, www.dpa.gr, Kifissias 1-3, T.K. 115 23, Athens, greece ).
8. Technical and Organisational protection measures: TA PANDA 1 processors on behalf of the agents of the / helpers fulfillment implement appropriate technical and organisational measures to, where possible, a better protection of personal data against accidental or unlawful destruction or loss, alteration, unauthorised disclosure of, or access to them, and generally unlawful processing (including remote access) as and for the purpose of ensuring the ability to restore the availability and access to these. These measures are intended to ensure a level of security that meets the risk that can skim the specific data, always taking into account the type and criticality of data, the development of technology, the costs of implementation and the nature, scope, context and purposes of each particular treatment, applying parallel processes for regularly testing, assessing and evaluating the effectiveness of technical and organisational measures. In any case, the TA PANDA 1 processors on behalf of the agents of the / helpers futures are bound to maintain the confidentiality of the personal data of the customer and not communicate or allow access to any third party without the prior notification to the customer except in the cases expressly provided for by law.

Cookies

In our site we use Cookies.

TA PANDA 1 adheres to a strict policy for the protection of the privacy of website visitors www.tapanda1.gr. With this note we provide you with more information on how we use “cookies” as well as other automated means in order to collect certain information regarding the visitors of the websites us, such as the number of visitors of our web pages and the most visited websites, through any browser and device used. The collection of this information, we learn as to adjust better our webpages and our advertising to the visitors.

Cookies and other Automated Means for the Collection of Data

Cookies
Cookies are small text files that are stored in each device with the use of any browser, whenever you visit a website. The cookies we may use it to inform us, for example, if you have visited our website in the past or if you are a new visitor and to help us detect features of our website, for which you may be interested in more. Cookies may improve your online experience by saving your preferences while you are visiting a particular website.

Web Beacons

Web beacons (also known as Internet tags, pixel tags and clear GIFs) are typically transparent graphic images placed on a web page. Web beacons are used in conjunction with cookies to record the actions of visitors on websites.

IP addresses and URLs

The IP address is a unique locator used by certain electronic devices to identify and communicate with each other on the Internet. When you visit our websites, we can see the IP address of the device you have used to connect to the Internet. The information that we use in order to determine the general geographic location of the device and understand from what geographic areas and are the visitors of our site. This information may use it in order to change the presentation of our website in order to enhance your visit.
The URL (Uniform Resource Locator / Uniform Resource Locator) is a unique locator or address for any instrument on the internet and essentially it is the address of the site that you visit. This information will use it in order to see what websites have been visited as well as the way in which you navigate on our website.

What Cookies do we use?

On our websites we use the following cookies:

Strictly necessary cookies

Strictly necessary cookies are essential for the proper functioning of the site, allowing you to browse and to use its features, such as access to secure areas, registration forms, list of favorites, use the shopping cart, and for security reasons. These cookies do not recognise your personal identity. Without these cookies we cannot offer an effective function of our website.

Performance Cookies and analytical

These cookies collect information about the way the visitors use the website, which pages they visit more frequently and if they receive error messages from web pages. These cookies collect aggregated, anonymous information that does not identify the visitor. They are used exclusively for the improvement of the performance of the website and allow us to collect information about your use of our websites, including the content you choose during your browsing on our websites, so if you measure the effectiveness and the interaction of the consumers with the webpage as well as to improve our pages in over time. These cookies can be provided from third-party providers of analytical tools but only used for the purposes related to our websites.

Targeting Cookies

These cookies are used to deliver content that best suits you and your interests. It can be used to send targeted advertising/offers, limiting ad serving or measuring the effectiveness of an advertising campaign. We may use these cookies to remember websites you have visited to determine which online marketing channels are more effective and allow us to reward external websites and partners who are directing you to us.

How to Disable the Use of Cookies?

In the event that you wish to enable or disable the use of cookies from your browser settings, depending on your browser and visit the following websites to obtain knowledge about the necessary actions.

Internet Explorer http://support.microsoft.com/kb/278835

Firefox http://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored
Chrome http://support.google.com/accounts/answer/61416?hl=en
Opera http://www.opera.com/browser/tutorials/security/privacy/
Safari http://support.apple.com/kb/PH5042
Safari for iPad and iPhone http://support.apple.com/kb/HT1677

 

4. SAFETY

The SSL protocol (Secure Sockets Layer) is now a global internet standard for the certification of websites (websites) to internet users and for the encryption of data between internet users and web servers (web servers). An encrypted SSL communication requires all information sent between a client and a server to be encrypted by the sending software and decrypted by the receiving software, protecting personal information during transmission. In addition, all information sent via SSL protocol is protected by a mechanism that automatically verifies if such data have been changed while transferred.

End to remind that the credit card information is not stored in the storage media of the company during the transaction but are recorded directly in the safe environment of the partner bank that has taken the clearance of the card.

All transactions made through the www.tapanda1.gr governed by the International and European law that regulates issues relating to electronic commerce, as well as the Law on consumer protection (law. 2251/1994), which regulates issues relating to distance selling.

5. MARKETABLE SPECIES – AVAILABILITY – FEATURES

The available-for-sale products, their features, prices and available inventory, are in the e-mail address www.tapanda1.gr and it's accessible to everyone. Users can search for more information about each product by clicking on the icon of the product.

TA PANDA 1 guarantees the timely inform customers of the availability or not of the product, I don't bear no responsibility for availability.

TA PANDA 1 pays daily, all possible efforts so as to provide all the information required for the respective product (technical characteristics, prices, etc.). However, in order to reduce any errors, we would recommend that before any completion of your purchase, contact us in cases where the rates or any other product feature is beyond the usual and logical.

The prices of the products offered via the website www.tapanda1.gr correspond to the current prices in physical stores with the trade name TA PANDA 1. At specific intervals, there is the possibility to be carried out special offers and discounts, in the context of promotional activities of the company, which will apply only to specific products and only for purchases through the website www.tapanda1.gr.
The prices shown under the relevant lists of each product include VAT (24%). The online store www.tapanda1.gr shop TA PANDA 1 reserves the right to adjust prices without notice to the consumers.

6. ORDER OF PRODUCTS AND CONSUMER PROTECTION

Orders through the online store www.tapanda1.gr are synapses contract of sale remotely, which are governed by the legal frame of law. 2251/1994 (as in force today) and the amendments referred to in PRESIDENTIAL decree 131/2003 (government GAZETTE Α’ 116/16.05.2003) and the Decision 31619 GAZETTE 969/22.3.2017 as well as the adaptation of Greek legislation to the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, amending council directive 93/13/EEC and directive 1999/44/ EC of the European Parliament and of the Council and repealing council directive 85/577/EEC and directive 97/7/EC of the European Parliament and of the Council which was published in the Official Journal of the European Union, with a number of L 304, 22.11.2011, such as that entered into force on 13/06/2014.

The user has the right to enter into a valid order through our e-shop, as long as it is legally capable person according to the provisions of the Greek Civil Code (if he has completed his eighteenth year of age and not subject to judicial support for the conclusion of a contract of sale). Orders can also be made by legal representatives of legal persons. TA PANDA 1, reserves the right to claim the reimbursement from supervisors or guardians any order made by legally incapacitated persons. It is noted that any purchase or order with your physical presence in one of the shops that feature our products not governed by these terms and conditions, but by the applicable terms of retail sales each store.

7. FRUITION ORDER THROUGH E-SHOP

1. CONDITIONS OF ORDER

For the making of the order in the online shop www.tapanda1.gr required:

1. The filling in the special form with the necessary data for the conclusion of the contract of sale.
2. The unconditional acceptance of the terms of the contract of sale and the terms and conditions of use, in particular the collection and, where appropriate, the use of personal data.

On all pages of the e-shop www.tapanda1.gr and next to each available for purchase product, there is the key .

Navigate to the e-store and add to your cart the products you want to buy.

To continue shopping, select from the main menu, which contains the next item you want and add it also in your cart. When you complete the process of adding products, press the button "shopping Cart" in the upper right part of your screen.

Ordering Process

The order is completed in 3 steps.

In the 1st step of entering on the form to "shopping cart" you will be asked the Postal Code of the destination address of your purchases in order to make an accurate calculation of your shipping costs.

At this point you have the option to pick up your order at home or by a specific focal points for the receipt of your area (where available). This is necessary before you lead us to the next step. After you calculate the shipping cost press the key, which leads us to the 2nd step.

In the 2nd step you will be asked to enter all the necessary data for the completion of your order.

In the 3rd step you will be asked for all the details on the pricing: (a) if you wish a receipt or invoice (b) all the details about the pricing, details and billing address, as well as information and shipping address if it is different from that of the billing.

Also select the method of Payment. Here you are given the option to choose to pay using 1) Credit card 2) through PayPal, or 3) through cash on delivery

Depending on the payment method you choose, your "loads" and the corresponding shape.

For the completion of your order, you will be prompted to accept the terms of use, which we recommend you read before you complete your order by pressing the key . You have the opportunity to do one last check of your order before you proceed to completion.

During the progress of your order, you can visit the section “my orders” in order to be informed about the progress of your order. The stages of progress of order is the following:

“Order” means The order has been registered.

“Send order”: The goods ordered have been collected and have been in the pipeline for shipment to your location.

“Arrival of the order to the transfer agent of the city (if there is)”: The goods ordered have arrived at the transfer station in the city and soon will be in your area.

“Delivery order”: The goods ordered have been delivered at your site or at the agency of your choice.

In case there is any problem with your order, we will contact you on the details you have given us.

In case you don't receive an e-mail confirmation of your order or notice to us via phone, it is your obligation to inform us without delay, as well as possible there is a problem with the contact information you have provided.TA PANDA 1 bears no responsibility in the event that you have entered incorrect contact details to communicate with you.

2. PAYMENT METHODS

For the convenience of all those who wish to purchase from the online store of our company, the www.tapanda1.gr it has the following methods of payment:

1. Credit or debit card. The charge card is the date of dispatch of the products. The online store www.tapanda1.gr has taken all necessary measures for the security of your transactions through your credit card and all credit and debit card holders are subject to validity checks. You are given the option of payment and installments on the basis of the current trade policy with credit cards, with the exception of credit card abroad. With the choice of this method of payment you will be redirected to a safe trading environment of the affiliated bank, which is responsible for the clearance of the card, where you will be asked for all the details of your card.

It is important to include a contact number and a valid e-mail address (e-mail).

In the event that your credit card is not approved by the bank, the company reserves the right to cancel your order.

2. Through the secure payment service via the internet of PayPal.

3. Through cash on delivery.

3. CONFIRMATION / UPDATE ORDER

The consumer via the website is updated by the company before the completion of the order for the identity and address of the supplier, the essential characteristics of the product, the price, the quantity, the costs of transport, mode of payment and delivery, and the delivery time.

By sending the order form, consumers receive online a copy of the order to the email address (e-mail) that has been declared in the entry of the order, which includes the detailed description of goods of the order and a unique code, with which you can monitor the progress and development of the order.
Checkout

With the completion of your order, you receive the following message (example):

YOUR ORDER HAS BEEN COMPLETED

Your order has been completed. Please see details below.

Order number: XXXX XXXX XXXXX

The email address you provided, you have been sent an automated email with all the details of your order that existed in the previous page (please check your email).

8. SHIPMENT OF PRODUCTS

Deliveries of products are made only within the natural limits of Greece through the partner transport company (and its associates) or the cooperating courier company.

Shipping costs are calculated depending on your postal code (Sq.K.) the area of the mission.

9. REFUNDS /CHANGES / CANCELLATIONS

Returns policy

The terms and conditions described in this policy apply to all products purchased from the online store of TA PANDA 1 in Greece through the internet on the website www.tapanda1.gr. 

Order cancellation

There is a possibility of cancellation of the order in the online store.

To proceed to the cancellation of your order, you can either send an e-mail to the address: one.mpill@gmail.com or to call our call center at 6936932496 (surcharge in accordance with the pricing policy of your telecommunications provider).

In the case that you have already advanced to the payment of your order and your order has not been paid to the shipping company immediately, then we will refund you directly to the monetary value that corresponds, in the same way that you made the transaction (credit card, Pay Pal). 

In the case that your order has been paid to the shipping company , then the refund of the money value of the cancelled order, will take place in the same way that you made the transaction (credit card, Pay Pal,) once the goods have been returned to the TA PANDA 1. 

You have 20 days to change your mind

If you change your mind, you can return the products you have ordered within 20 days of the receipt of your order form, the order confirmation email and the stub of a credit card (if you have paid with a credit card). To return your product, send your request in writing by filling in the form of withdrawal in the one.mpill@gmail.comFor any further information you need, you can contact us by phone, at 6936932496 (surcharge in accordance with the pricing policy of your telecommunications provider).

The return of the products which you have purchased from the online shop of the TA PANDA 1 is carried out through the partner courier.

The return request shall enter into force from the date on which you tell us of the intention of returning the goods.

The products that you want to return must be in excellent condition, with a closed package. In case you open the package of the product you need to take care to return it in perfect condition, together with all the parts and accessories of which it is composed. You agree to take care of the condition of the returned goods from the moment I surrender to you until the moment you turn it over to a partner company courier (courier).

If not returned within 20 days then the TA PANDA 1 may not accept any refund or replacement product. In any case, the maximum time limit for return for replacement may not be extended beyond twenty (20) calendar days from the date of receipt.

Except for the rights provided in the returns policy, shall be recognised in each case all the rights that apply for consumers from the existing provisions and laws relating to the contract of sale, and any right arising in connection with the warranty terms of the product.

Transfer of returned products 

In the event you wish to return goods because of a change of opinion, you don't incur the cost of returning the product. The receipt of the returned product can only be carried out by the address that you stated at the outset of the mission, which you have indicated in writing.

You agree to give the TA PANDA 1 as much as possible for more details on the delivery address of the goods, for example floor, difficulties of access of the carrier/courier, existence of an elevator, update for narrow stairs, etc., in order to facilitate the process of receipt by the space that will indicate to us. You agree that there is suitable access to the site for receipt of the returned goods.

If the carrier/courier consider that the receipt of the products by the space that would indicate, can cause damage to your property, you will be informed orally and recorded in the form of receipt. You can indicate in a partner transport company/courier to collect the products, despite the hint of this, however, we will not be liable for any damage that may be caused to your property or goods, given that the collection of products will be done with the proper attention and care.

You agree to provide to the partner all the products you wish to return, including all parts and components that make it up. Upon receipt of the returned product by the carrier, you will sign a form of receipt to certify that made the delivery to the carrier. The form of receipt will be given to you by the cooperating courier/courier.

If not you will be able to be himself present at the delivery of the goods from the site, you can set a representative who will handle this process on your behalf. The representative must be an adult and able to oversee the receipt of your products instead of you. 

Return fee value returned products

If you meet the conditions for return, we will refund the amount corresponding to the value of the goods that you return the same way you made the original transaction (credit card, PayPal), unless you wish otherwise return for which you must notify us in writing. In addition, we will refund the amount you spent to the rates of transport of the goods purchased via the online store of TA PANDA 1 (www.tapanda1.gr) in your area (with the exception of the supplementary costs resulting from your choice to used mode of transportation other than the least expensive type of standard that we offer). 

The refund of the returned product will take place as soon as possible. In any case, will be carried out after you inform us in writing of the request to return the product, and we accept return, and if the goods have been delivered to the partner transport company/courier. 

Exceptions from the right of withdrawal

The right of withdrawal does not apply to the following cases:

1. the supply of goods or services whose price depends on fluctuations in the financial market which cannot be controlled and which may occur within the withdrawal period

2. the supply of goods that are manufactured in accordance with the specifications you have set you as a consumer or clearly personalized

3. the supply of goods which are, after delivery, due to their nature, inseparably mixed with other items.

10. DIFFERENCE

• Force majeure: If for reasons of force majeure (eg.x. bad weather conditions, strikes, etc.), it is not possible to deliver the products within the predetermined time, we will notify you via e-mail, in order to confirm if you wish, under these conditions, the completion of your order. To TA PANDA 1 does not bear any responsibility for any situation that is outside our own fault and will do whatever is humanly possible for your best service.

• In cases where you have registered an online order and upon receipt you find that you are missing something (or someone) product from the total order, please contact us in order to arrange all the details required and to send you the products I have received at no extra cost.

• Modification of terms: The www.tapanda1.gr reserves the right to modify or renew the terms and conditions of trade. The company undertakes no obligation to update the present text for any modification or addition to the terms and conditions.

In the event of non-receipt of the goods ordered (and if it has passed a long time from the registration of the order), please contact customer service at the e-mail address one.mpill@gmail.com For better and faster service, I would recommend you mention the special code order that has been sent to the email address you provided during your order.

In accordance with Directive 2013/11/EC, which was incorporated into the Greek legislation with the JMD 70330/2015 and the Decision 31619 GAZETTE 969/22.3.2017 (article 8) provides for the possibility of online dispute resolution the procedure for Alternative Dispute Resolution in the whole of the European Union. If the Client has a problem with a purchase made from the Online Store and is resident in the EU can use the website https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng for out-of-court settlement of the dispute.